HairUrchins™ is available internationally and we ship to the below countries and cities currently: 

Asia - Hong Kong, Macau, Japan, The Philippines, Singapore, Thailand, Korea, Viet Nam, Malaysia, Taiwan

Europe - The United Kingdom (England, Scotland, Wales and Northern Ireland) 

Oceania - Australia, New Zealand

North America - United States

If you reside in a country that is not listed, please contact us by email ( info@hairurchins.com ) and we will do our best to assist you with your order.

Estimated delivery times are typically within 3-12 business days. However, this can vary based on the recipient's address and other external factors.

Factors that affect shipping times:

1. During peak seasons like Christmas, some delays may be expected as shipping times can be impacted.

2. Shipped orders may go through a customs clearance process that may add extra time to transit.

3. The delivery time frame may vary based on location.

At all times, we strive to ensure your products are delivered quickly so you can enjoy using the HairUrchins™ Fibre you purchased!

We offer the best delivery options for you, which may involve using different couriers depending on your location. This ensures that your order is delivered to you as quickly and efficiently as possible.

As for shipping costs, we have a standard rate depending on the destination. However, we also offer free shipping options for orders over certain amounts, as well as for subscription orders or when redeeming reward points by sharing our products.

We understand your concerns regarding customs, taxes, and other additional fees. Please note that the payment of customs and taxes or other additional fees may be required depending on the regulations of the destination country.

As the recipient of the order, you are responsible for paying any applicable customs or import duties, as well as any other fees that may be required by law in your country. These fees are not included in the purchase price of the products or the shipping cost, and are therefore the responsibility of the customer.

We are unable to modify or cancel orders once they have been placed due to our fulfillment process at the warehouse. Before placing your order, please make sure all details are accurate—particularly the shipping address. You can contact the carrier once you get tracking for your order if an incorrect address has been entered at checkout.

Although we don't take responsibility for wrong addresses, HairUrchins™ will do its best to update them provided that the shipment hasn't left us yet (please email info@hairurchins.com). To make sure your item arrives safe and on time, please double check your information beforehand!

Once your order is dispatched, you'll receive an email with tracking information. Please enter the tracking number provided to obtain the status and location of your product.

In case of postal delays, we kindly ask you to wait a few extra days before getting in contact with our Customer Service team. However, if you still haven't received your parcel after that period please reach us through our contact page, including all relevant information (such as order number). We'll be more than happy to help.

When you place an order, a confirmation should be sent to your email address right away. If you don't see your order confirmation, please check if it ended up in your junk/spam folder or that there's a typo in the address. Don't hesitate to contact customer service for help with any issues.

To initiate a return, please contact our customer service team and provide your order number and a description of the issue. We may ask for photos of the product and/or packaging to assist with our assessment of the issue. 

( For details, please read our return policy) 

Filling out shipping information accurately is key to ensure accurate and timely delivery. 3% of orders result in undeliverable products due to incorrect or incomplete addresses, so it pays to be meticulous when filling out your order forms. For a speedy and stress-free delivery experience, we recommend taking the time to double check the shipping address before submitting.

1. When ordering, be sure to include the apartment number or suite number when shipping to an office building. This is often the reason a package can't be delivered.

2. And if you're paying through Paypal, make sure you select the desired shipping address from your choices.

3. For those with multiple addresses stored in our order system, also check that prior to confirming the order.

4. It's the responsibility of buyers to ensure all information is accurate; otherwise, refunds or replacements will not be issued for packages shipped to incorrect addresses, as we have no ability to retrieve them. Be sure to double check everything before confirming!

5. When planning a move, it is essential that you do not fill out this form until after you have moved to your new address. The post office may fail to forward mail or packages that are sent to an old address, leading to potential delays in delivery.

6. Please ensure that the email address associated with your account is updated and accurate, as this information is crucial in confirming orders and tracking packages. Being up-to-date on these details can help make sure you receive timely deliveries.